Privacy Policy and Cookies Policy

Privacy Policy

Your privacy is important to us. It is Solcor Portugal - Solcoraction LDA's policy to respect your privacy in relation to any information that we may collect from you on the website www.solcor.pt, and other websites that we own and operate.

We only ask for personal information when we really need it and always with the aim of optimizing the services we offer you. We do this by fair and lawful means, with your knowledge and consent, telling you why we are requesting this information and how it will be used.

We receive, collect and archive the information you add to our website or otherwise provide to us. In addition, we collect the IP address used to connect your computer to the Internet; login data; email address; computer and internet information.

We may use tools to measure and collect browsing information, including page response time, total time spent on certain pages, page interaction information and the methods used to leave the page. We also collect personally identifiable information (including name, email, means of communication); comments, feedback, recommendations and personal profile.

When you take action on our website, as part of the procedure, personal information provided such as your name, address and/or email address is collected. This information will only be used for the specific actions mentioned below:

To provide ongoing technical assistance and support to our users;
To provide and operate the Services provided by Solcor;
To be able to contact our visitors and users with general or personalized notices related to services and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which may be used by us or business partners to provide and improve our respective services;
To comply with any applicable laws and regulations.

We only retain the information collected for as long as necessary to provide the requested service. When we store data, we protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. This site is hosted on the Wix.com platform, an online platform capable of storing your information in its database, on secure servers behind a firewall.

Your continued use of our website will be deemed acceptance of our practices around privacy and personal information. If you do not want us to be able to collect your personal information, please contact geral@solcor.pt.

Solcor safeguards the right to modify this privacy policy at any time, so it is advisable to consult it regularly. Changes and clarifications will be put into effect immediately after the change on our website.

Cookies Policy

What are cookies?

As is common practice with most professional websites, this site uses cookies, which are small files that are downloaded to your computer, to improve your experience. This page describes what information we collect, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, at the risk of this causing constraints on certain elements of the site.

How do we use cookies?

We use cookies for a variety of reasons, and unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this website. It is recommended that you allow the use of all cookies for a better browsing experience on this site.

disable cookies

You can prevent cookies from being set by adjusting your browser settings (see your browser's Help for details). Please be aware that disabling cookies will affect the functionality of this and other websites you visit. Disabling cookies will generally result in the disabling of certain functionality and features of this website. Therefore, it is recommended that you do not disable cookies.

Cookies we set

Account-related cookies

If you create an account with us, we will use cookies to manage the registration process and general administration. These cookies will generally be deleted when you log out of the system, and may, in some cases, remain to remember your website preferences when you log out.

We use cookies when you are logged in so that we can remember this action. This saves you from having to log in every time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when you log in.

Cookies related to email newsletters

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications valid only for subscribed / unsubscribed users.

Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Cookies related to surveys

From time to time, we offer surveys and questionnaires to provide you with interesting information, useful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already participated in a survey or to provide accurate results after changing pages.

Form-related cookies

When you submit data through a form such as those found on contact pages or comment forms, cookies may be set to remember the user's details for future correspondence.

Site Preference Cookies

To provide you with a great experience on this website, we provide the functionality to set your preferences for how this website runs when you use it. To remember your preferences, we need to set cookies so that this information can be called up whenever you interact with a page affected by your preferences.

Third Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you may encounter through this website.

This site uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web, to help us understand how you use the site and how we can improve your experience. These cookies can track things like how much time you spend on the site and the pages you visit, so that we can understand how we can improve the site for you and continue to produce content of interest to you. For more information about Google Analytics cookies, see the official Google Analytics page.

From time to time, we test new features and make subtle changes to the way the site looks. During these tests and changes, cookies may be used to ensure you receive a consistent experience on the site, while we understand which optimizations our users appreciate most.

It is important for us to understand the statistics on how many users visit us and therefore this is the type of data these cookies will track. This is equally important to you, because it means we can make accurate business forecasts that allow us to analyze our advertising and service costs to ensure you get the best possible price.

The Google AdSense service we use to serve ads uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times a particular ad is shown to you.

For more information about AdSense, see the official AdSense Privacy FAQs.

User Commitment

The user undertakes to make adequate use of the contents and information that Solcor Portugal offers on the website and with an enunciative character, but not limiting to:

A) Not to engage in activities that are illegal or contrary to good faith and public order;

B) Not to disseminate propaganda or content of a racist, xenophobic nature, gambling, any type of illegal pornography, in support of terrorism or against human rights;

C) Not to cause damage to the physical (hardware) and logical (software) systems of Solcor Portugal, its suppliers or third parties, to introduce or disseminate computer viruses or any other hardware or software systems that are capable of causing damages mentioned above.

More information

Hopefully this is clear and, as mentioned earlier, if there's something you're not sure you need or not, it's generally safer to leave cookies enabled if you interact with one of the features you use on our site.

This policy is effective as of April/2022.